Delays expected at OR Tambo Immigration. More Details
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Important Customer Notice: Delays expected at OR Tambo Immigration.
Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.
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Tax Invoicing requests to be sent to taxinvoices@flyairlink.com
We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.
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Special Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
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All restrictions and pre-flight immigration checks lifted for travel to St Helena Island effective 1 June 2024
Please be advised that all restrictions and pre-flight immigration checks for travel to St Helena Island have been lifted by the Director for Safety, Security, and Home Affairs for the St Helena Government. Effective from 1 June 2024, the requirements for Airlink to verify all necessary customer documentation (including return airfare, accommodation, visa status, travel insurance, etc.) will be lifted.
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Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
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Important Payment Notification
Effective Tuesday 05 March 2024, Airlink will be accepting USD card sales in Malawi. All Visa, Mastercard, and AMEX cards are now active for customer and agent sales for all tickets booked and sold within Malawi.
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Important EFT Payment Notice
PayGate has advised that Standard Bank has been re-enabled on SiD. Customers may still encounter issues completing payments for the moment.
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Experiencing issues with online check-in?
If you are experiencing issues with checking in on the website, you may use the mobile app to check-in. You can download the Airlink Mobile App below:
Download the FlyAirlink app
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