Passengers with special requests are required... More Details
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Special Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
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Botswana (MoH) Launches Pathogen Monitoring at SSKIA
The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.
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Flights on schedule after fire damages Skukuza Airport Terminal roof
Passengers travelling to Skukuza, please note that Airlink has set up temporary arrival and departure facilities as a contingency measure at Skukuza Airport to minimize any disruptions to normal airport services, following recent fire damage to the terminal roof. We apologise for any inconvenience and thank you for your understanding.
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Tax Invoicing requests to be sent to taxinvoices@flyairlink.com
We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.
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Important Customer Notice: Delays expected at OR Tambo Immigration.
Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.
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Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
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Important Payment Notification
Effective Tuesday 05 March 2024, Airlink will be accepting USD card sales in Malawi. All Visa, Mastercard, and AMEX cards are now active for customer and agent sales for all tickets booked and sold within Malawi.
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Experiencing issues with online check-in?
If you are experiencing issues with checking in on the website, you may use the mobile app to check-in. You can download the Airlink Mobile App below:
Need Help?
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Check-in Information
Information for hassle-free online and mobile check-in.
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Baggage Queries
Additional baggage policies, missing baggage, and transporting special goods.
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Assisted Passengers
Passengers with disability, unaccompanied children, incapacitated persons & pregnant women.
Special Equipment
Musical instruments, sporting and photographic equipment and other special equipment policies.
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Pets & Live Animals
Guidelines and regulations for safe transportation of live animals.
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Unaccompanied Minors
Policies for safe travel of unaccompanied minors travelling without a guardian.
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Firearms & Ammunition
Guidelines and regulations for carriage procedures, handlings and transportation of firearms.
Need Help? - Frequently Asked Questions
FAQ's about check-in & boarding, bookings and more.
Self Service Hub
This provides self-service options to our Airlink customers who have booked via the direct channels of Airlink and not through a travel agency or OTA (Online Travel Agency).
Customer Service
The Customer Care team manage all complaints, compliments and general queries.
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the General Query Form below to get in contact with the customer care team:
For queries about your baggage, please contact us by using the form below.
To change a booking, cancel, make payment, name change or need assistance with a web related booking, click on the form button below.
Reservations Support Desk operating hours: Monday to Friday (05H00 to 21H00).
You should receive a response within 48 hours.
The Customer Care team manage all complaints, compliments and general queries.
Customer Care Operating Hours: Monday to Friday (07H30 to 17H00).
Complete the Compliment or Complaint Form below to get in contact with the customer care team:
Website
www.airlinkcargo.co.za
Fill in the form below to send your query to the Airlink Cargo team:
For queries related to refunds, please fill in the form below:
Travel agents who require assistance can contact Airlink Revenue Control Team by filling in the form below:
Reservations Support Desk Operating Hours: 7 days a week from 05:30 to 21:00
Special Assistance
For any special assistance, including wheelchairs, meet and assist, unaccompanied minors, pets and sporting equipment such as golf bags, we require a notice 72 hours prior to first flight departure date.
Click here to fill in our Special Medical Needs Request Form online, alternatively you can download the Special Medical Needs Request Form and Indemnity Form and submit these forms to: specialassistance@flyairlink.com.
Branch Contacts
Click here to view our global Airlink branch contacts.
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