Passengers with special requests are required... More Details
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Special Assistance Requests
Passengers with special requests are required to confirm their requests for assistance 72 hours before the flight, subject to availability.
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Botswana (MoH) Launches Pathogen Monitoring at SSKIA
The Botswana Ministry of Health (MoH) has launched a pathogen (disease causing micro-organisms) monitoring programme in Botswana. This programme includes sample collection from international arriving travellers and aircraft wastewater at Sir Seretse Khama International Airport (SSKIA). The voluntary collection of samples will take place in the International Arrivals Hall, commencing on Monday 16 September 2024 until the end of the year.
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Flights on schedule after fire damages Skukuza Airport Terminal roof
Passengers travelling to Skukuza, please note that Airlink has set up temporary arrival and departure facilities as a contingency measure at Skukuza Airport to minimize any disruptions to normal airport services, following recent fire damage to the terminal roof. We apologise for any inconvenience and thank you for your understanding.
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Tax Invoicing requests to be sent to taxinvoices@flyairlink.com
We are aware of issues being reported by some customers trying to generate a tax invoice on the website. We are working to rectify this as and ask that you email your request to taxinvoices@flyairlink.com in the interim. Please include your details so that our teams can assist and process the required tax invoice on your behalf.
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Important Customer Notice: Delays expected at OR Tambo Immigration.
Airlink customers travelling through OR Tambo International Airport in Johannesburg are advised to allow for additional processing times at immigration points for both departing and arriving flights. This is as a result of the new Biometric Movement Control System (BMCS) implemented by the Department of Home Affairs (DHA) and Border Management Agency (BMA) at immigration and emigration areas, which is currently experiencing delays, resulting in longer queues during peak times. This may also affect international arrivals, baggage collection, and potentially lead to missed connecting flights. We recommend that travellers proceed to the immigration area immediately after check in to minimise lengthy waiting times. We apologise for any inconvenience that may be experienced.
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Important Flight Notice
All international customers are urged to book one (1) single ticket with through-fares, as opposed to booking separate tickets to avoid flight delays. Please note that it is essential to read the fare rules.
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Important Payment Notification
Effective Tuesday 05 March 2024, Airlink will be accepting USD card sales in Malawi. All Visa, Mastercard, and AMEX cards are now active for customer and agent sales for all tickets booked and sold within Malawi.
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Experiencing issues with online check-in?
If you are experiencing issues with checking in on the website, you may use the mobile app to check-in. You can download the Airlink Mobile App below:
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Experience Our E-jet Business Class
Airlink offers a intra-continental style business class service available on selected domestic and regional flights. Our service includes complimentary catering, assorted beverages, additional checked-in baggage allowance, priority boarding and lounge access at selected airports.
The cabin layout features expansive business class seats with enhanced comfort by way of a generous seat pitch in a two plus one abreast seating configuration.
Large eye-level windows allows in lots of natural light with ample overhead bin stowage to accommodate carry-on items. The E-jets are configured with 6 business class seats.
We have secured lounge access for customers booked on a business class fare.
The service is offered on select E-jet flights on domestic and regional routes.
Customers must present their boarding pass to the Front Desk Lounge Agent to access the lounge. No vouchers may be issued.
- Bidvest “Premier” Lounge Access: For all Domestic routes offering business class.
- Menzies “Shongololo/Mashonzha” Lounge Access JNB OR Tambo International: For all Regional routes offering business class
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